How to Cancel an Order on Finnalby

Jun 18

You may be able to cancel your order depending on the applicable Seller Market's policies. Each seller on Finnalby manages their orders and makes decisions about cancellations, refunds, and returns. If you want to cancel, the first point of contact is the seller for assistance.

Step-by-Step Guide to Possibly Cancel an Order on Finnalby

1. Log Into Your Account

Visit Finnalby Website: Open your web browser and go to the Finnalby homepage.
Sign In: Click on the "Sign In" button at the top right corner of the page and enter your login credentials.

2. Access Your Orders

Go to Your Account: After logging in, navigate to your account by clicking on your profile icon in the top right corner.
Order History: Find your "Orders" section in the middle of the screen. This will display a list of all your recent purchases.

3. Select the Order to Cancel

Find the Order: Browse through your order history to locate the specific order you wish to cancel.
Order Details: Click on the order and click to chat with Seller.

4. Initiate the Cancellation Request in the Chat

Provide a Reason: You may want to provide a reason for the cancellation

7. Submit your Request

Email Notification: You should receive an email notification when the seller responds to your request.

Important Considerations

Refunds

Payment Method: Refunds are usually processed to the original payment method used during the purchase. The time frame for receiving a refund can vary depending on the payment processor and your bank.

Digital Orders

Instant Download Products: For digital orders, cancellations might not be possible if the product has already been downloaded. Review Finnalby’s digital product policies for more details.

If the seller wasn't able to help

If the seller is unable to help you, let Finnalby know to resolve the issue. Copy your order number, then select Contact Finnalby at the bottom of the page. Learn more about Files on Finnalby.

File availability

The option to open a File becomes available after the order's estimated delivery date. If you don't see the option to open a File, it may be too early. Learn how Finnalby calculates your order's estimated delivery date.

Finnalby's Order Protection Program

For qualifying orders, you may receive a full refund if the item doesn't arrive, arrives damaged, or doesn't match the item description or photos. Learn more about Finnalby's Order Protection program.

Opening a File

If you contacted the seller more than 48 hours ago and haven't received a resolution, choose Open a File so Finnalby can help. For qualifying orders, you'll receive a refund for any item that doesn't arrive, arrives damaged, or doesn't match the item description or photos.

Debra Meyer