How to Chat with Buyers
How to Send Messages Through Finnalby Chat
As a Finnalby Wholesale Seller or Retail Seller, the Finnalby Chat feature is the main way you can communicate with your buyers on Finnalby.
To view your messages:
On Finnalby.com, go to Your account.
Select the Market icon.
Select the Orders Icon.
Select the Order in which you received an email showing you have a message from
How to send a message to a buyer:
On Finnalby.com, go to Your account.
Select the Market icon.
Select the Orders Icon.
Select the Order in which you wish to chat about
Select the 3 vertical dots
Select Message Buyer
Type your message to the buyer
Select send.
This will show up in real-time on the buyer’s admin and send the recipient an email they have a message in the Finnalby Chat.
How to reply to a message:
From the Order Icon
Select the Order in which you wish to chat about
Select the 3 vertical dots
Select the Order in which you want to reply to the buyer for
Type your response in the text box.
Select Send.
This will show up in real-time on the buyer’s admin and send the recipient an email they have a message in the Finnalby Chat.
When you reply to a message in Finnalby Chat, you can use saved replies and attach files.