How to Check the Status of Your Order

Keeping track of your order status is crucial to ensure you know when to expect your purchase. Finnalby makes it easy to monitor your order from the moment you place it until it arrives at your doorstep. Here’s a step-by-step guide on how to check the status of your order on Finnalby:

Step 1: Log Into Your Finnalby Account

1. Open Finnalby Website: Visit the Finnalby website and log in using your credentials.

2. Account Access: Click on your account icon, located at the top right corner of the homepage.

Step 2: Navigate to Your Orders

1. My Orders: Once logged in, navigate to the "My Orders" section. This is in the middle of the screen in your account dashboard.

2. Order History: Here, you'll see a list of all your past and current orders.

Step 3: Select the Order You Want to Track

1. Find Your Order: Scroll through your order history to locate the order you want to check.

2. Order Details: Click on the specific order to view more detailed information about its status.

Step 4: Check Order Status

1. Order Status Information: In the order details, you’ll find information about the current status of your order. Statuses include:

• Processing: Your order has been received and is being prepared for shipment.

• Shipped: Your order has been dispatched and is on its way to the shipping address.

• Closed: Your order has been delivered to the specified address.

2. Tracking Number: If your order has been shipped, you will also see a tracking number. This number can be used to get real-time updates on the location of your package.

Step 5: Use the Tracking Number

1. Copy Tracking Number: If available, copy the tracking number provided in the order details.

2. Carrier’s Website: Visit the shipping carrier’s website (e.g., FedEx, UPS, USPS) and enter the tracking number to see the latest updates on your shipment.

3. Track Your Package: The carrier’s website will provide detailed tracking information, including the current location of your package and the expected delivery date.

Step 6: Contact Finnalby Seller

1. Customer Support: If there are any issues with your order status, contact the seller first.

2. Provide Order Information: When reaching out to the seller, have your order number and any relevant details ready to help them assist you more efficiently.

Step 6: Contact Finnalby Support

1. Customer Support: If you cannot find the information you need or if there are any issues with your order status, contact Finnalby customer support.

2. Provide Order Information: When reaching out to support, have your order number and any relevant details ready to help them assist you more efficiently.

Additional Tips

• Email Notifications: Check your email for order confirmation and shipping update emails from Finnalby. These emails often contain important information and updates about your order status.

• Save Tracking Information: Keep a record of your tracking number and order details for quick reference.

By following these steps, you can easily stay updated on the status of your order on Finnalby, ensuring a smooth and informed shopping experience. If you have any further questions or need assistance, the Finnalby customer support team is always available to help.